Refund & Cancellation Policy

If you require immediate cancellation (effective before the end of the billing cycle), you may request this in writing. Immediate cancellations do not entitle you to a refund for the unused portion of the billing period unless eligible under Section 2 of this Policy.

1.3 Data After Cancellation

Upon cancellation, your data will be retained for thirty (30) days, during which you may request an export of your data. After this retention period, your data may be permanently deleted in accordance with our Privacy Policy.

2. REFUND ELIGIBILITY

2.1 Refund Window

Refund requests are accepted within seven (7) days of the initial subscription purchase or renewal for annual plans. Monthly plan renewals are not eligible for refunds after processing.

2.2 Eligible Refund Scenarios

The Platform experiences a critical, sustained outage exceeding 72 consecutive hours that is attributable to the Company and not caused by a force majeure event.

You were charged in error due to a billing system malfunction (for example, duplicate charges or incorrect plan amount).

The Platform materially fails to provide the core features described in your subscription plan, and the Company is unable to remedy the issue within a reasonable timeframe after receiving written notice.

2.3 Non-Refundable Items

Fees for QR codes that have already been generated and activated, as these consume system resources irrespective of further use.

Fees for add-on features, custom integrations, or one-time setup charges once delivered.

Partial month or partial period fees following mid-cycle cancellation.

Fees where the Brand Client’s account has been suspended or terminated for violation of the Terms of Service or Acceptable Use Policy.

Subscription fees where the Brand Client has substantially used the Platform Services during the billing period.

3. REFUND PROCESS

3.1 How to Request

Refund requests must be submitted in writing to [email protected] with the following information: (a) your registered email address and company name; (b) the invoice or transaction reference number; (c) the reason for the refund request; and (d) any supporting documentation.

3.2 Processing Time

Refund requests will be reviewed within seven (7) business days of receipt. Approved refunds will be processed within fifteen (15) business days to the original payment method. The actual credit to your account may take additional time depending on your bank or payment provider.

3.3 Partial Refunds

The Company may, at its sole discretion, issue partial refunds based on the actual usage of the Platform Services during the billing period and the nature of the refund request.

4. PLAN CHANGES

4.1 Upgrades

Plan upgrades take effect immediately. You will be charged a prorated amount for the difference between your current plan and the upgraded plan for the remainder of the billing cycle.

4.2 Downgrades

Plan downgrades take effect at the start of the next billing cycle. No refunds or credits are issued for the difference between the current plan and the downgraded plan for the remaining period of the current cycle.

5. FREE TRIAL

If the Company offers a free trial period, no charges are incurred during the trial. If you do not cancel before the trial expires, your subscription will automatically convert to a paid plan and you will be charged according to the plan selected at the time of sign-up. No refunds are provided for the first billing cycle following a free trial conversion if the trial was not cancelled in advance.

6. TAXES AND REFUNDS

Refunds will include any applicable taxes (including GST) that were charged on the original transaction. Tax amounts will be adjusted accordingly on credit notes or revised invoices.

7. DISPUTE RESOLUTION

If you are dissatisfied with the outcome of a refund request, you may escalate the matter to [email protected]. The Company will review the escalation and provide a final determination within fifteen (15) business days. If the dispute remains unresolved, it shall be governed by the dispute resolution mechanisms described in the Terms of Service.

8. CONTACT INFORMATION

For refund and cancellation inquiries:

Email: [email protected]

Qrynto Innovations Private Limited

[Registered Address]